Privacy Policy & WiFi Terms

Last updated: January 2026

Forum Digbeth (“we”, “us”, “our”) is committed to protecting and respecting your privacy. This policy explains how we collect, use, store and protect your personal data when you visit our venue, use our website, sign up to marketing communications, or access our Wi-Fi network.

This policy is written in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

Forum Digbeth is an independent live music, events and cultural venue based in Birmingham, UK.

For the purposes of data protection law, Forum Digbeth acts as a Data Controller in relation to the personal data we collect and process.

Data Protection Officer (DPO):
Email: info@forumbirmingham.uk

2. What Personal Data We Collect

We may collect and process the following categories of personal data:

a) Information you provide to us

Name
Email address
Marketing preferences
Information provided when entering competitions, signing up to mailing lists, or contacting us

b) Website and digital usage data

IP address
Browser type and version
Operating system
Referral source
Pages viewed and navigation paths
Date, time and duration of visits

This data helps us understand how our website is used and improve user experience.

c) Wi-Fi access data

When you connect to our Wi-Fi network, we may collect:

Name and email address (depending on login method)
Login method (e.g. email or social login)
Approximate location
Device information (MAC address, IP address, user agent)
Date and time of connection

3. How We Use Your Personal Data

We use personal data for the following purposes:

To provide access to our website and Wi-Fi services
To communicate with you about events, offers and venue news (where you have opted in)
To understand audience behaviour and improve our services
To meet legal, regulatory and security obligations
To prevent misuse of our systems and network

4. Legal Bases for Processing

We process personal data under the following lawful bases:

Consent – where you have opted in to marketing communications or Wi-Fi data collection
Legitimate interests – for analytics, network security, service improvement and venue operations
Legal obligation – where processing is required by law

You may withdraw consent at any time.

5. Marketing Communications

When using our Wi-Fi or signing up via our website, you may be given the option to opt in to email marketing.

If you opt in, we may contact you with:

Event announcements
Ticket information
Venue news and offers

You can unsubscribe at any time via the link in our emails or by contacting our Data Protection Officer.

6. Sharing Your Personal Data

We may share personal data with:

Members of our group of companies where necessary for venue operations
Trusted service providers (e.g. email platforms, analytics providers) who act as data processors
Venues you have visited, where relevant, for marketing communications you have consented to

We may also disclose personal data where required to:

Comply with legal obligations
Protect vital interests
Establish, exercise or defend legal claims

We never sell your personal data.

7. International Transfers

Some of our service providers may process data outside the UK or EEA. Where this occurs, we ensure appropriate safeguards are in place to protect your data in line with UK GDPR requirements.

8. Data Retention

We only retain personal data for as long as necessary.

Wi-Fi, usage and device data: retained for a minimum of 5 years and a maximum of 10 years from last recorded use
Marketing data: retained until you withdraw consent or request deletion

Retention periods are reviewed regularly.

9. Your Data Protection Rights

Under UK data protection law, you have the right to:

Access your personal data
Rectify inaccurate or incomplete data
Request erasure of your data
Restrict processing
Object to processing (including direct marketing)
Request data portability
Withdraw consent at any time
Lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise any of these rights, please contact:
info@forumbirmingham.uk

10. Cookies

Our website uses cookies to:

Enable core site functionality
Remember preferences
Analyse site performance
Improve security

You can manage or disable cookies via your browser settings. Blocking cookies may affect site functionality.

Forum Digbeth Wi-Fi – Terms of Use

Overview

By using our Wi-Fi service, you acknowledge that there are inherent security, privacy and confidentiality risks when accessing the internet.

Forum Digbeth is not liable for:

Interception of transmissions
Loss or corruption of data
Viruses, malware or hacking
Damage to devices resulting from Wi-Fi use

Use of the network is subject to monitoring. Abnormal, illegal or unauthorised activity may result in permanent disconnection.

Examples of Illegal Use

This includes (but is not limited to):

Spamming or invasion of privacy
Intellectual property infringement
Unauthorised access to systems or networks
Fraud, scams, or illegal trading
Distribution of child abuse material
Threatening or abusive behaviour

Examples of Unacceptable Use